CANCELLATION, REFUND, & REPLACEMENT POLICY
At Novae, we stand behind our products 100%. All customers and affiliates have a 3-day period to get a FULL refund of the products, services, or packages purchased. The customer and/or affiliate will be responsible for paying for return shipping, if the product has to be mailed back. Upon receipt, the purchase amount will be refunded in full assuming the product has not been used and is still in new condition within original packing.
If the items that was purchased was a digital and/or downloadable item, there will be no refunds on these items.
If a package purchased does not have to be mailed back and the customer and/or affiliate requests a refund within the 3-day period, and the refund request has been approved, the approved refund amount will be granted.
If Novae updates any of its marketing items within 30 days of the original purchase, the customer and/or affiliate must request said items be replaced in writing via email or text. Novae will replace those items free of charge but the customer and/or affiliate will be required to pay for the shipping of the items. Any replacement requests made after 30 days will not be honored and the customer and/or affiliate will need to purchase the new item.
If a customer and/or affiliate needs to cancel their order and it has already been shipped, the customer and/or affiliate will need to deny delivery or the customer and/or affiliate will be required to pay for the shipping of the items to be returned to Novae.
Simply contact our office at 678.750.3787 or email firstname.lastname@example.org to initiate the cancellation, refund, or exchange process.